Knowledge Base


 min read

How To Upload Files To Your Custom GPTs (& What To Include)

November 18, 2023
tips, templates, gpts

Custom GPTs can significantly benefit from learning about your best practices or understanding your business operations. This guide outlines the steps for uploading files and the criteria for selecting the right files, ensuring your custom GPT is optimally equipped with essential knowledge.

Step 1: Understanding Your Custom GPT's Role

Before gathering files, it's crucial to comprehend the specific purpose of your custom GPT. Whether it's for customer service, technical support, content creation, or another specific task, the intended use should direct your file selection.

  • What information will be most helpful for your custom GPT to do a good job?
  • Which guidelines and requirements can you provide as uploaded files (rather than copy-pasting into instructions)?
  • What examples can you provide of the desired output to give your GPT better context for its reponses?

Step 2: Best Practices for File Types

Once you've clarified the intended role of your GPT, here are some helpful, common document types you might want to upload:

  • Technical Manuals and Documentation: Upload relevant manuals and guides if your GPT specializes in technical support or specific product information.
  • FAQs and Customer Inquiries: Include a range of frequently asked questions and past customer inquiries to train your GPT in customer service.
  • Articles and Blogs: For a content creation GPT, compile articles, blogs, and related writings in your field.
  • Company-Specific Materials: To align your GPT with your organization's voice and knowledge, incorporate:
  • Internal Policies and Training Materials: This aligns your GPT with company culture and protocols.
  • Product Catalogs and Descriptions: Crucial for GPTs handling sales or product queries.
  • Company Reports and Case Studies: These offer valuable insights into company operations and success stories.
  • Updated and Relevant Information: Regularly refresh your knowledge base with the latest information, including news articles for GPTs involved in current events or dynamic industries, and the latest research papers for GPTs requiring knowledge of cutting-edge developments in a specific field.
  • Avoid Redundant or Irrelevant Files: Prioritize quality over quantity by avoiding duplicate content or files unrelated to your GPT's purpose.

Step 3: Preparing Your Files

Ensure your files are in a readable format (such as .txt or .pdf) and consider the size limitations of your training platform. Organize your files into clear categories for improved clarity.

Step 4: Uploading Your Files

Under the "Knowledge Base" section of the configure tab for GPT, proceed to upload your files.

Step 5: Testing and Iterating

After uploading your initial set of files, assess your GPT's performance and make necessary adjustments. Iterative training is key in refining your GPT's responses and capabilities.


By meticulously choosing relevant, diverse, and current materials, you can develop a powerful tool tailored to your specific requirements.

If you're still looking for ideas for which custom GPTs to build for your business, check out our Blueprint library for step-by-step guides on how to build relevant GPTs for a variety of use cases.